FREQUENTLY ASKED QUESTIONS

PHYSICAL STACKS INFO

Q: What type of papers are in your packs?
A: Anything and everything! We pride ourselves on sourcing unique, high-quality papers that produce a range of gorgeous effects.

Q: How do I glue tissue paper to my project?
A: See our video “The Lowdown on Using Tissue Paper” here

Q: Can I paint on tissue paper?
A: Yes! See our video “The Lowdown on Using tisue paper” here

Q: What’s the difference between CoreStacks and BackStacks or other stacks?
A: See our Home Page for a full desciption of all our stacks.

DIGISTACKS INFO

Q: Do I need to use special papers when I print at home?
A: No. All our designs can be printed on any paper, including copy paper. The choice is up to you. An info sheet with paper and print setting suggestions is provided with each stack.

Q: How do I print on tissue paper at home?
A: See our video “Printing on Tissue Paper” here

Q: Do I need a special printer to print at home?
A: No, you can print at home with any printer. Care is needed when using wet mediums on your papers printed on an inkjet printer as the ink can bleed.

Q: What is “US Letter” and “A4”?
A: US Letter is the standard sized paper used in the US, Canada, Chile, Colombia, Costa Rica, Mexico, Panama, Guatemala, the Dominican Republic and the Philippines. It is 8.5 x 11 inches.
A4 is the standard sized paper used by the rest of the world. It is 210 x 297mm.
By choosing the right sized DigiStacks for your country, your ArtStacks images will fit your paper perfectly.

Q: Can I use ArtStacks images for digital scrapbooking?
A: Our stacks are not designed for digital scrapbooking, however you are welcome to adjust them and use them in this way if you wish.

ORDERING

We have no minimum or maximum orders and we endeavour to ship your order within 24 to 48 hours of receiving it. A receipt will be emailed to the address you give us.

Currency conversions in the shop are estimates only. Exact calculations will be done at checkout, depending on which method you use to pay.

Purchases are made via PayPal. You can use Visa or Mastercard through PayPal. Australian residents can also use direct deposit via PayID. PayID is a fast and simple way to transfer funds in Australia.

You can utilise our wishlist by clicking on the heart in the top right corner of an image and this will save that stack to your own wishlist for future shopping.

SHIPPING

Our various pack types have different weights as they contain different papers.

We use Australia Post to ship our products. We will post to anywhere in the world that Australia post can deliver to. We give you a number of choices for standard or express services where practical.

Unfortunately, due to Coronavirus, delivery times can be slow and are hard to predict. Estimations are changing constantly. We are regularly checking with Australia Post for any changes and are updating our information accordingly.

Currently, only expensive postage options are available for international packages over 500g. We recommend you divide your order into two smaller orders under 500g as this is currently cheaper. For international orders over 1kg, please contact us. When restrictions lift and postage returns to normal, we will be able to offer cheaper parcel rates again.

Due to the virus it is currently not possible to post to some countries at all. If we cannot post to you, please consider our digital options. Downloads are instant. Please see our Home Page for further explanations of our digital options.

RETURNS POLICY

We take the utmost care in packing your orders. If we make a mistake then we will replace the item at no cost to you, however we are not responsible for orders lost or damaged in the post.

Any order for physical products can be cancelled providing we have not shipped it.

If you accidentally order a digital pack instead of a physical pack, do not download the file and contact us immediately. Refunds will not be given for digital items if you have downloaded them.

T & C

PHYSICAL STACKS
We take the utmost care in packing your orders. If we make a mistake then we will replace the item at no cost to you, however we are not responsible for orders lost or damaged in the post.

Any order for physical products can be cancelled providing we have not shipped it.

If you accidentally order a digital pack instead of a physical pack, do not download the file and contact us immediately. Refunds will not be given for digital items if you have downloaded them.

DIGISTACKS
By purchasing our files, you agree to the following terms:

What you can do:
Print the images as often as you like for your personal use.
Use them in projects to be published online or in magazines, in design team work or for competitions. It’s nice to give ArtStacks credit for the images but it’s not essential.
Re-size the images to suit your project.
Convert the images yourself to use in digital scrapbooking.

What you can’t do:
Re-sell ArtStacks images or files in any way, unless you contact us first and we agree to your use of them.
Use ArtStacks images or files commercially, unless you contact us first and we agree to your use of them.
Give, share, redistribute or lend the files or printed images to anyone else. They are for your personal use only

Once payment is received your DigiStacks will be ready for you to download from the link in your order confirmation. You must download your files within 30 days from purchase. You are limited to three download attempts during that time. If you have any trouble, please contact us.

Got more questions?  Click here to contact us